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Curriculum de haydee Santacruz

haydee Santacruz

 Barajas, Madrid (Spain)


Successful leadership and management of the organisation according to the strategic direction set by the Board of Directors. 


01/2016Teaching English as Foreign LanguageDiploma
TEFL The Academy
09/2015 Employment Law (HR)Certificate
Cilex Law School
11/2014 Business ManagementAward
Oxford College
02/2013Operations ManagerDiploma
Stonebridge College
05/2012Project Manager Level 3Certificate
Open Learning
02/2012Advance English For BusinessDiploma
the Writers Bureau
01/2012ECDL ITQCertificate
The Chartered Institute for IT
09/2010Profit Protection
Compass Group
07/2008ILM First Line ManagerCertificate
05/2008Personnel AdministrationCertificate
Waltham forest college
09/2007Auxiliar administrativoCertificate
Waltham forest college
06/2007Fire preventionCertificate
Sage Nursing Home


05/2013 - 07/2016Managing Director
ICS Multiclean
09/2010 - 05/2013 Operations Manager
Compass Group
03/2007 - 09/2010 Quality Audit Manager
01/2005 - 03/2007 Site Manager
Imperial College London
01/2001 - 01/2005 Receptionist
Imperial College London

Otros datos

Developing strategic plans and set company objectives
Implementing company policies
Ensuring financial targets and other agreed targets are met in all departments
Regular meetings with Shareholders
Building and maintain an effective management team
Keeping employees motivated and organising appropriate training
Full accountability for the company operations
Decision maker
Evaluate and appoint subcontractors
Ensuring the business operates within the company's mission statement
Investigating customer satisfaction and reporting any issues
Working with department heads and senior management to get the best performance from staff
Driving the business to increase profits
Working with legal departments on any matters that occur
Reviewing and approving equipment needs
Making sure safety regulations are followed
Reviewing working practices to ascertain if it is successful and if not, devise an alternative

Some of my skills include:
• Managing finance, budgets, monthly reports
• Making staff rosters
• Dealing with frequent HR issues
• Meeting clients
• Payroll
• Quality Audits
• Stock take
• Managing subcontractors
• Keeping accurate records
• Profit protection
• Setting targets and clarifying goals with all interested parties
• Evaluating customer needs
• Staff Development
• Monitoring contract budgets and forecasts
• Ensuring all health & Safety policies and procedures were met by building users and workers
• Dealing with help-desk requests and internal system in order to log jobs or close them down
• Risk assessments
• Handle any customer complaints or queries
• Customer service
• Answer phone calls and reply emails
• Sign in/out guesses to building
• Receive the post and distribute it internally
• Plan and execute new projects following the whole life cycle
PO Management (Purchase Orders)

My English is at a Bilingual level, I can speak Spanish and a basic knowledge of Portuguese.
I have good knowledge of Microsoft packages such as Word processing, Spreadsheets, Power Point and Outlook.

I also have a wide knowledge of using "Nexus" System for Finance Control and payable invoices control

I have Wide knowledge of "Data Decypher "Quality Assurance system

I have driving licence type B
I can provide work references if required and I can start immediately